Frequently Asked Questions

SuperFix is CubeCover's device insurance plan that helps reduce the cost of repairing your phone when there is screen or liquid damage. It offers affordable protection with easy digital activation, fast claims, and coverage plans tailored to your needs.

• Smartphone users who want peace of mind
• Students and young professionals
• Business owners
• Anyone who wants affordable protection for their device

SuperFix covers eligible smartphones, subject to brand, model, and condition at onboarding. Your phone does not need to be purchased from SLOT, but it must be in good working condition during inspection and registration. Already damaged devices cannot be insured.

SuperFix coverage is active for 12 months from the date your insurance is activated, subject to an active subscription.

SuperFix plans are named by coverage level: Starter Cover, Basic Cover, Plus Cover, and Elite Cover. They are not presented as monthly, quarterly, or annual plan tiers.

Choose the coverage level that matches your device:

• Starter Cover: ₦5,000 (up to ₦50,000 coverage)
• Basic Cover: ₦10,000 (up to ₦100,000 coverage)
• Plus Cover: ₦20,000 (up to ₦200,000 coverage)
• Elite Cover: ₦30,000 (up to ₦300,000 coverage)

The highest coverage currently available is ₦300,000.

SuperFix covers repair costs up to your plan's maximum value. You pay only the amount above your limit. For example, if a repair costs ₦350,000 and your plan covers ₦300,000, you pay the remaining ₦50,000.

• Screen damage
• Liquid damage

• Theft or misplaced devices
• Intentional damage
• Unauthorised modifications
• Battery replacement

Yes. If damage happens more than once during your coverage period, you can still access repair support provided your benefits have not been exhausted and the issue is covered.

You can subscribe to a new plan once your current coverage is exhausted, provided your device still qualifies during re-inspection.

Registration is currently completed in person at any SLOT store nationwide. Visit a nearby store, choose a suitable plan, and the cashier will get you started.

No. The store cashier handles the initial registration. You will then receive an SMS and email containing a secure link to complete your registration.

1. Open the registration link sent by SMS or email.
2. Enter your personal details.
3. Provide your device type, model and IMEI.
4. Confirm your selected plan.
5. Upload a short device verification video.
6. Receive your confirmation message.

The full registration process takes approximately 5 to 10 minutes.

Once your device is inspected, approved and registered successfully, your insurance becomes active immediately.

Confirmation is also sent to the email collected during onboarding. Ensure the phone number and email supplied to the cashier are correct. Contact CubeCover support if the issue continues.

1. Confirm that you have a valid, active SuperFix plan.
2. Visit any SLOT service centre.
3. The engineer verifies your device using your registered phone number.
4. Select the damage type and submit the repair request.
5. Once approved, the repair is completed.
6. Collect your device using the OTP sent to your registered contact.

• Your registered phone number
• Device IMEI number
• NIN for identification
• A clear video or image of the damaged device

Claims are typically processed within 24 to 72 hours.

Repair pricing is based on the phone model, type of damage, genuine replacement parts and standard repair processes. Pricing may differ from outside repair shops because SuperFix uses approved procedures and standardised pricing.

Yes. SuperFix is available through SLOT stores and authorised service centres across major cities nationwide in Nigeria.