We're Here When It
Matters Most

Filing a claim shouldn't add to your stress. We've made the process straightforward and human because when things go wrong, you deserve a company that shows up.

Need immediate assistance? Call 09160001429 Monday to Friday, 8am to 6pm
Happy Customer

What Type of Claim Are You Making?

As a composite insurer, we handle both life and non-life claims. Each type has its own process.

Motor Insurance Claims

Accidents, vehicle damage, theft, and third-party liability claims.

Property Insurance Claims

Fire damage, theft, burglary, storm damage, and accidental damage to home or contents.

Device & Gadget Claims

Smartphones, laptops, tablets, and other covered electronics.

Life Insurance Claims

Bereavement claims, terminal illness cover, and life policy payouts.

Health Insurance Claims

Hospital admissions, treatment costs, specialist referrals, and wellness cover.

The Claims Process, Step by Step

Motor, Property, Life, Health & Device Claims

1
Log in to your customer portal or register if you are new
2
Go to My Policies and select the policy you are claiming against
3
Click Start a Claim and select your claim type
4
Fill in your incident details and upload any required documents
5
For device claims, simply select your nearest Slot repair centre
6
Submit your claim and our team will be in touch within 24 hours
Log In to Your Portal →

Health Support

1
Click the WhatsApp button to start a conversation.
2
A pre-filled message is sent automatically on your behalf.
3
A specialist responds and guides you personally.
4
Tell them whether you need a doctor, therapist, or specialist.
5
Your specialist is connected and your session is arranged
6
Your care is handled with complete privacy throughout
Start a Conversation on WhatsApp

Documents To Have Ready

Having these prepared before you start will make your claim faster and smoother.

Motor Claims
Policy certificate
Photos of damaged vehicle and plate number
Repair estimate from an approved workshop
Police report
Third-party details
Property Claims
Policy certificate
Photos showing the damage clearly
Police report for theft or burglary
Contractor repair/replacement estimate
Ownership proof for valuable items
Device Claims
No documents needed
Take your device to your nearest Slot repair centre
The technician handles the assessment
Life Claims
Policy certificate
Certified copy of death certificate
Deceased's valid ID
Claimant's valid ID and bank details
Completed claim form (provided by our team)
Health Claims
Hospital admission receipt
Doctor's report
Valid ID card

Frequently Asked Questions

How long does a motor or device claim take?
What if my policy has lapsed?
Can someone else file on my behalf?
Will filing a claim affect my premium?
What if I don't have all my documents yet?
How do I track my claim after filing?
What happens if my claim is declined?
Can I file more than one claim at a time?