Filing a claim shouldn't add to your stress. We've made the process straightforward and human because when things go wrong, you deserve a company that shows up.
As a composite insurer, we handle both life and non-life claims. Each type has its own process.
Accidents, vehicle damage, theft, and third-party liability claims.
Fire damage, theft, burglary, storm damage, and accidental damage to home or contents.
Smartphones, laptops, tablets, and other covered electronics.
Bereavement claims, terminal illness cover, and life policy payouts.
Hospital admissions, treatment costs, specialist referrals, and wellness cover.
Having these prepared before you start will make your claim faster and smoother.
Processing time depends on the claim type and how quickly the required documents are provided. You will receive status updates while the claim is being reviewed.
A claim is assessed against the policy status on the date of the incident. Contact our care team so they can confirm whether your cover was active.
Yes, an authorised representative may assist you. We may request proof of authorisation and identification before processing the claim.
Your future premium may depend on the product, claim history, and underwriting terms. Any change will be communicated before renewal.
You can begin the notification process and provide the outstanding documents as soon as possible. The assessment can only be completed after all required information is received.
Use the claim reference sent to you after submission when contacting our care team. Portal-based claim tracking will become available when the customer portal launches.
You will receive the reason for the decision. If you believe relevant information was missed, contact our care team with your reference and supporting documents for review.
Yes, provided each incident is eligible under your policy. Submit each incident separately so it receives its own claim reference.